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Order tracking
Where's your gear?
Enter your order number or tracking number below to get a live update on your parcel - from our Mooloolaba warehouse to your door.
Where's your gear?
Track your parcel
Enter your order number (found in your confirmation email) or your tracking number from your dispatch email.
Not sure where to find it? Check your inbox for an email from support@echidnaoffroad.com.au.
Common questions
What to do if something's not right.
I haven't received a tracking email. What should I do?
First, check your junk or spam folder — tracking emails come from support@echidnaoffroad.com.au and occasionally end up there. If you placed your order more than 2 business days ago and there's still nothing in either folder, contact us on 0434 868 939 or email support@echidnaoffroad.com.au with your order number and we'll look into it immediately.
My tracking hasn't updated in several days. Is something wrong?
Tracking updates depend on carrier scan points — in some cases, parcels move between facilities without being scanned and the tracking can appear stale for 1–2 days. If your tracking shows no movement for more than 3 business days, or your estimated delivery window has passed without arrival, contact us immediately and we'll investigate with the carrier and make it right.
My parcel says it's been delivered but I haven't received it.
This does happen occasionally. First, check around your property — parcels are sometimes left in a safe spot (beside a gate, under a letterbox, on a porch). Check with neighbours in case it was delivered to an adjacent address. If the parcel still can't be located after checking, call or text us on 0434 868 939 right away and we'll follow up with the carrier on your behalf.
My parcel is being returned to sender. What happens now?
This usually happens due to an unclaimed parcel, an incorrect address, or an undeliverable location. Once the parcel arrives back at our Mooloolaba warehouse, we'll contact you to arrange redelivery. A redelivery fee will apply — we'll confirm the exact amount before reshipping. To avoid this, make sure the delivery address on your order is complete and correct.
I entered the wrong delivery address at checkout. Can I change it?
We process orders every business day and typically dispatch same or next day — so you need to act fast. Call us on 0434 868 939 or email support@echidnaoffroad.com.au immediately with your order number and the correct address. If your order hasn't shipped yet, we can update it. Once dispatched, we're unable to redirect parcels in transit.
My order arrived damaged. What should I do?
Contact us straight away — call or text 0434 868 939 or email support@echidnaoffroad.com.au with your order number and a photo of the damage. We'll assess the issue and arrange a replacement or refund promptly. We stand behind everything we ship.
Need help?
Get in touch with us directly.
Still can't find what you're looking for, or your parcel needs urgent attention? Our team responds fast — even on weekends.
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