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Privacy Policy

At Echidna Offroad, we take your privacy and the protection of your personal information seriously. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our e-commerce website or make purchases through our platform. By using our website or providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

b. Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and website activity.

c. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

a. Order Processing and Fulfillment: To process your orders, facilitate payments, and deliver products to your designated address.

b. Customer Support: To provide customer support and address any inquiries, requests, or concerns you may have.

c. Website Improvement: To improve our website’s functionality, content, and user experience based on usage patterns and feedback.

d. Marketing and Communication: With your consent, we may send you promotional materials, special offers, and updates about our products and services.

e. Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Data Security

We employ security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, while we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may use third-party services, such as payment processors or analytics providers, to assist in the operation of our website and services. These third-party services may have access to certain personal information, but they are obligated to handle it in a manner consistent with this Privacy Policy.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, as required by law, or as needed to resolve disputes and enforce our agreements.

6. Your Choices

You have the right to:

a. Access and Update Your Information: You can access and update your personal information through your account settings or by contacting our customer support team.

b. Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us.

7. Children’s Privacy

Our website is not intended for children under the age of [specify age, e.g., 13], and we do not knowingly collect personal information from individuals below this age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.