Help centre

Got a question? We've got a straight answer.

Everything you need to know about our products, sizing, shipping, returns, and warranty - answered honestly. Can't find what you're after? Give us a call or shoot us an email.

0434 868 939 support@echidnaoffroad.com.au

★★★★★ 4.9 on Trustpilot

500+ verified reviews

#1 rated camping store

Fits 31" – 37" tyres

Australia-wide shipping

No — you can check out as a guest without creating an account. We kept it that way deliberately, because we reckon shopping should be as easy as walking into a shop and paying. If you'd like to create an account to track orders and save your details for next time, you're welcome to — but it's completely optional.

All prices are in Australian Dollars (AUD). We accept Visa, Mastercard, American Express, Afterpay, PayPal, Google Pay, and Apple Pay through our secure payment gateways. All transactions are encrypted — we never store your payment details.

We operate from our Mooloolaba, QLD warehouse (77 Buderim Ave, 4557) and sell online. We don't have a traditional retail storefront open to the public. If you're local and want to take a look before you buy, give us a call on 0434 868 939 and we'll sort something out.

Call us immediately on 0434 868 939 or email support@echidnaoffroad.com.au with your order number and the change you need. We process orders daily — the sooner you reach us, the more likely we can help before it ships. Our customers regularly mention how quickly we respond, even on weekends.

The faster you contact us, the more likely we can help

Flat rate $12 shipping Australia-wide — regardless of the size or weight of your order. No minimum spend. No hidden fees. What you see at checkout is what you pay.

Flat rate $12 · No minimum order · No surprises

We aim to pick, pack, and dispatch orders on the same business day or the next business day after the order is placed. From there, delivery times depend on your location.

Deliveries are made Monday to Friday during standard business hours. Once dispatched, you'll receive an email with your tracking details.

Yes — we ship Australia-wide, including rural and remote areas. The flat-rate $12 shipping applies nationwide. Delivery times to remote locations may be slightly longer than metro estimates — your tracking link will give you the most accurate ETA once dispatched.

Once your order is dispatched, you'll receive an email with a tracking link. Use it to follow your parcel from our Mooloolaba warehouse to your door. If you haven't received a tracking email within 2 business days of ordering, check your junk/spam folder first — then reach out and we'll sort it out right away.

We typically process orders by 9:00 am AEST each business day. If your order hasn't shipped yet, call us on 0434 868 939 or email support@echidnaoffroad.com.au as soon as possible with your order number and the correct address. Once an order has been dispatched, we're unable to redirect it.

Act fast — we process and pack daily

If your parcel is being returned to us, it's usually due to an unclaimed package, insufficient address details, or an undeliverable location. Once the parcel arrives back at our warehouse, we'll contact you directly to arrange redelivery. You'll need to provide an updated address, and a redelivery fee will apply. The exact fee depends on parcel size and destination — we'll confirm this before reshipping.

First, check your tracking link — most delays are visible in the transit updates. If your tracking shows no movement for more than 3 business days, or your delivery window has passed without arrival, contact us immediately on 0434 868 939 or email support@echidnaoffroad.com.au with your order number and we'll investigate and make it right.

Every Echidna Offroad product ships with a full 12-month warranty from the date of purchase. It covers manufacturing defects and failures under normal use — including zipper failure, buckle failure, stitching failure, and canvas defects.

It does not cover damage from misuse, deliberate modification, or cosmetic wear such as natural canvas fading on non-3.0 products. If something goes wrong, email or call us and we'll sort it out without drama.

We offer a 30-day return policy from the date of delivery. If you're not satisfied for any reason, contact us within 30 days at support@echidnaoffroad.com.au or call 0434 868 939 with your order number.

Items must be unused, in original condition, and in original packaging. Once we receive and inspect the return, we'll process a full refund to your original payment method. Return shipping costs are the responsibility of the customer for change-of-mind returns.

Yes — we handle exchanges all the time and we make it painless. Email us at support@echidnaoffroad.com.au or call 0434 868 939 with your order number and what you'd like instead. If the item is unused and in original packaging, we'll arrange the swap. Unsure which size to order? Contact us before you buy and we'll confirm the right fit for your rig.

Not sure before ordering? Text or email us your tyre size — we'll confirm in minutes

Your order number
A brief description of the issue
One or two photos showing the fault

Reach us at support@echidnaoffroad.com.au or call 0434 868 939. We'll assess the claim and respond within 1–2 business days. Valid warranty claims are resolved with a replacement or full refund — your choice. No lengthy back-and-forth, no fine print to navigate.

There are two spare wheel bag sizes in the Echidna range:

The Outback 3.0 — fits 245–315 section width tyres (31" to 37"). Suits most full-size 4WDs, utes, and caravans including HiLux, Patrol, Land Cruiser, Prado, Ranger, Triton, and D-Max.
The Joey 2.0 — fits 185–235 section width tyres (25" to 29"). Ideal for Suzuki Jimny, smaller SUVs, and compact caravans.

Your tyre size is printed on the sidewall — it'll look like 265/70 R17. The first number (265) is your section width in mm. Still unsure? Send us a photo of your tyre and spare wheel setup and we'll confirm the right fit before you order.

Tip — check your tyre sidewall for the exact measurement

Yes — The Outback 3.0 is a great fit for all of these. These vehicles typically run 31" to 35" spare tyres which fall well within the 31"–37" range. It fits the rear-mounted spare on Toyota HiLux (all generations), Land Cruiser 70, 200, and 300 Series, Prado 120, 150, and 250 Series, and Nissan Patrol (GU and Y62).

Fits most factory and aftermarket tyre sizes on these platforms

Yes — but we need to know. Flush-mount spares (common on Toyota Prado, older model Nissan Patrols, and ute canopy setups) will install easier when the buckles to sit at the bottom of the bag rather than behind.

After placing your order, just email or text us your order number and we'll send you a bag with the buckles repositioned to the bottom. No extra cost, no hassle.

Call us on 0434 868 939 or email support@echidnaoffroad.com.au after ordering — we sort it before it ships.

Yes — The Joey 3.0 was designed with compact spare tyres like the Jimny's in mind. Stock Jimny tyres (195/80 R15) fall within The Joey's 25"–29" range. If you've fitted larger aftermarket tyres up to 29", it still fits. For anything larger than 29", the Outback 3.0 is the right bag.

With 70 litres of capacity, the Outback 3.0 handles a wide range of gear. Popular uses include:

Recovery gear — snatch straps, shackles, traction boards, hi-lift jack
Camp gear — folding chairs, lightweight fire pit, firewood
Rubbish management — a 35L swing-top bin fits easily with room to spare
Wet and dirty gear — wetsuits, muddy boots, dirty clothes
Road trip essentials — jumper cables, tools, first aid kit

The removable trucker mesh internal bag makes it easy to separate rubbish or wet gear from the rest — pull it out as a standalone bag at camp.

Absolutely — caravanners are one of our biggest customer groups. The Outback 3.0 is a very popular choice for caravan rear spare wheels. The Amphibian Tailgate Bag also works well on caravan stoneguards. Check your caravan's spare tyre size against the fitment guide above — and if you're unsure, send us a photo and we'll confirm the right bag before you order.

Our 3.0 versions of our gear use fade-proof canvas that has been independently ISO lab tested and rated Blue Wool Scale 8 — the highest UV resistance grade available. These bags hold their colour in harsh Australian sun exposure, including outback conditions and long summers.

Our older 2.0 gear use high-quality canvas that may naturally fade with extended sun exposure over time. This is purely cosmetic and won't affect durability or performance.

Our wheel bags and canvas bags use YKK racquet coil zippers — the premium grade, not standard YKK. These are heavy-duty nylon zippers with an oval-shaped coil and reinforced thread protection. Stronger, smoother, and more durable than the standard YKK zippers used by most manufacturers.

Our Starlink bags (The Koala and The Gumnut) use size 10 YKK zippers with a weather and dust-proof protective cover — the heaviest-duty grade in the YKK range, with a rubber guard over the coil to keep red dust and moisture out of the mechanism. We recommend zipper maintenance from time to time, follow these steps for best results: https://echidnaoffroad.com.au/zipper-maintenance/

Thread the 4mm coil cable through the slot in the metal buckle and/or zipper pullers and loop it around a fixed point on your spare wheel carrier or anothe anchor point. Secure the cable ends with the weatherproof combination lock. For flush-mount setups, feed the cable through the buckle before clipping it on — or thread the lock directly through both zipper pullers for a simpler method.

Check out our full guide at echidnaoffroad.com.au/how-to-secure-spare-wheel-bag

The trucker mesh internal bag (included free with the Outback 3.0, Joey 3.0, Amphibian & Sailtrack Bags) velcros inside the main bag and acts as a removable secondary container. At camp, pull it out in one motion to remove rubbish, dirty clothes, or firewood — without disturbing the rest of your gear. It's especially handy for keeping wet gear and camp rubbish separated from clean kit on multi-day trips.

Slip the bag over the tyre, feed the seatbelt-grade straps behind the tyre, and clip the zinc alloy buckles. For a tighter fit, try crossing the straps. For flush-mount spares, loosen two wheel nuts completely and leave the third near the end of its thread — this lets you swing the spare sideways to get your hands behind it for fitting.

The Outback 3.0 is purpose-built for round spare tyres — shaped to wrap over the wheel and secured with straps and buckles. 70L capacity, fits 31"–37" tyres.

The Amphibian 3.0 is a hybrid bag that works on ute tailgates, caravan stoneguards, wheel arches, and spare tyres. It's rectangular in profile and uses a buckle and velcro attachment system that works on flat surfaces as well as wheels. It holds 50L and comes with a paint-protection backing plate included free.

It depends on which Starlink dish you have:

The Koala V4 – Gen 3 — for the Starlink Standard / Gen 3 dish (the larger flat rectangular dish). Includes a canvas dish pouch and 3 mesh pockets for the router, cable, and mount.
The Gumnut — for the Starlink Mini (the smaller, more compact square-ish dish). Same foam + marine carpet interior, same size 10 YKK zippers, sized specifically for the Mini.

Not sure which dish you have? The Mini is smaller and lighter. If you're still unsure, email or text us and we'll confirm before you order.

The clear top panel is made from durable, flexible transparent material designed for outdoor use. It may develop fine surface scratches over time with heavy use, but won't crack or become brittle under normal conditions. Avoid pressing sharp objects directly against the clear surface to keep visibility at its best.

Still have a question?